1. How much does shipping cost?

Shipping costs are calculated at the checkout stage. Shipping costs are based on the weight and volume of the order and your delivery suburb.

2. Do I get a combined delivery discount if I order more than one item?

Yes! Our delivery calculator will calculate the most efficient delivery method for your order and you will be charged on a total order basis, not by individual items. Go ahead and try adding a few items to your cart to see the total delivery cost for your whole order.

3. Where can we deliver to?

We ship Australia-wide.

Please note that our carriers do not deliver furniture and large items to PO boxes. Please ensure you give your full street address at checkout.

4. When will my order be shipped?

All items are dispatched within 24hours of manufacture. Manufacture times vary from 7-30 days. You will be contacted by email when your item is ready for delivery.

5. When will I receive my order?

Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays.

6. What if there is more than one product in my order?

In most cases we will ship all your items all together to keep your delivery costs down. If your order includes pre-order item we will wait for all items to arrive before shipping your order. If you would like multiple deliveries please contact us. Extra costs may apply.

7. How will my order be delivered?

To provide you the most competitive delivery costs in Australia, we use a combination of carefully selected carriers depending on your products and location. Our carriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.

8. What if I have special delivery requirements?

Our standard delivery is a one-person service to your door on ground level.

We will do our best to cater for any special delivery requirements you may have, such as delivery up flights of stairs or two person deliveries but cannot guarantee all services are available in your area. If you have special delivery requirements or would like to delay delivery of some or all products, please contact us immediately after placing your order. Please note that extra costs will apply and once we start processing your order we may not be able to offer these services.

9. Do I have to be home to receive my order?

If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an 'Authority to Leave' the goods unattended. This will however void your warranty and neither designspace nor our carrier can be held liable for any loss, theft, or damage to your items once delivered.

10. What happens if my order is lost or damaged in transit?

Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions products can be lost or damaged in transit.

If the carrier advises you that an order is lost in transit, please contact us for assistance.

If your item arrives damaged, please contact us and we will assess the damage in accordance with our warranty policy.

11. Commercial Orders

For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us.

12. Can I pick up the order myself?

Absolutely! You are welcome to come and pick up your order in person. Before coming please check the packaging dimensions of your item(s) under the 'Specifications' tab within the product listing to ensure that the items will fit in your vehicle.

13. Can I purchase extra cushions or cushion covers for my outdoor furniture?

Yes! We have outdoor cushions to match your furniture items. Check out alfresco accessories tab.

14. Can I order custom made furniture?

    Yes! Custom made furniture is designspace’s specialty. Email our sales team with information and quotes for custom made furniture.

    15. Can I get a discount for bulk orders?

      Yes! designspace’s core business is commercial furniture. Contact our sales team for information and quotes for large orders.